Shipping policy

SHIPPING POLICY

Processing Time All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. Delivery time is typically 6-12 business days for all destinations.

Please note that delivery times may vary depending on your location and customs processing for international orders.

Free Shipping We offer free shipping on orders over €50.

Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your package at any time to see its current status and estimated delivery date.

Damages Apex Ice is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping We ship worldwide. International shipments may be subject to customs fees, import duties, and taxes, which are levied once the package reaches your country. These charges are the responsibility of the recipient and vary by country. We have no control over these charges and cannot predict their amount.

Questions? If you have any questions about shipping, please contact us