Refund policy

Last updated: October 30, 2026

Returns and cancellations

Return eligibility depends on the items in your order.

Where returns are accepted, items must be returned in the same condition in which you received them, unused and unworn, with tags attached and in their original packaging, or as specified in the return instructions. We may reduce your refund if an item has been used, damaged or handled beyond what is necessary.

You can request a return within 14 days after the last item in your order is delivered.

Return shipping is free, and we will provide you with a return label.

You can request the cancellation or removal of items from your order until the item has shipped.

How to start a return or cancellation

Acceptance of return or cancellation requests is subject to the terms above and your rights under applicable law.

Sign in to your account to start a return or cancellation request.

If your return is approved, we will send you instructions on how and where to send your package.

Items sent back without first requesting a return will not be accepted.

Damage and issues

Please inspect your order upon receipt and contact us immediately if an item is defective or damaged, or if you receive the wrong item.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or in the product listing, on the website or in-store at the time of purchase.

Please contact us if you have questions about whether a specific item can be returned.

Exchanges

Please contact us to discuss exchange options before returning your item.

Returns and cancellations in the European Union

If you are a consumer in the European Union purchasing goods online, you may have the right to cancel your order for any reason within 14 days of receiving the goods, unless an exception applies.

After notifying us that you wish to cancel, you must return the items within 14 days.

We will refund eligible cancelled orders within 14 days of being informed of your cancellation, but we may withhold the refund until we receive the returned goods or evidence that they have been sent back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery above the cost of standard delivery.

To request a return, follow the instructions in the “How to start a return or cancellation” section above. To request a cancellation, contact us.

Returns and cancellations in the United Kingdom

If you are a consumer in the United Kingdom purchasing goods online, you may have the right to cancel your order within 14 days from the day you receive the goods, unless an exception applies.

After notifying us that you wish to cancel, you must return the items to us within 14 days.

We will refund eligible cancelled orders within 14 days of receiving the returned items or evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery above the cost of standard delivery.

To request a return, follow the instructions in the “How to start a return or cancellation” section above. To request a cancellation, contact us.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved. If approved, the refund will be issued to your original payment method unless otherwise stated. Please remember that your bank or credit card provider may take some time to process and post the refund.

If you have not received your refund within a reasonable time after approval, please contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the agreed or required timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start or ask about a return, enquire about an exchange or report a damaged item, email us at baskballe@gmail.com or use the contact details in our contact information policy.